Privacy Policy

1. Who this covers

This policy explains how ClubVIP ("we", "us") handles personal information in the ClubVIP website, member app, venue portal and door scanner (the "Service"). It covers members, venue owners and venue staff. Each venue is separately responsible for how it uses the member information it receives from us; see section 5.

2. What we collect

From members

• Account details: mobile phone number (used to sign in with a one-time code), name, email address, and a photo if you choose to add one so door staff can match the pass to you.
• Memberships and purchases: which venues you belong to, your tier, add-ons you have bought, prices paid and dates. Card details go directly to Stripe; we keep only the card brand, last four digits and expiry so you can recognise the card.
• Check-ins: when your pass is scanned at a venue, which venue, and whether you were admitted.
• Device information: the kind of phone and browser you use, your IP address, and basic logs of requests to the Service, kept for security and to fix problems.

From venues and staff

• Business name, address, contact details, the name and contact details of the owner and of each staff login, licence details where we ask for them, and payout account details (held by Stripe).
• Everything a venue publishes: tiers, prices, descriptions, posts, photos and logos.

We do not collect precise location in the background. The door scanner uses the camera only while it is open, to read passes, and does not save images.

3. How we use it

• To run the Service: create accounts, sell and renew memberships, issue passes, verify them at the door and pay venues.
• To send you service messages: sign-in codes, receipts, renewal and expiry notices, and notices about changes to a venue's program or to these terms. These are not marketing and you cannot opt out of them while you hold an account.
• To show you members-only posts from venues you have joined, inside the app.
• To prevent fraud and abuse, such as forged or shared passes, and to keep the Service secure.
• To answer your questions and resolve disputes.
• To understand how the Service is used, in aggregate, so we can improve it.

We do not sell personal information, we do not share it with data brokers, and we do not use it to serve advertising. Venues may not send you marketing through ClubVIP unless you have joined their program, and you can leave a program at any time.

4. Text messages

We send one-time sign-in codes and service notices to the phone number on your account. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of service notices, or HELP for help; sign-in codes are only ever sent when you request one. The full program terms are at joinclubvip.com/sms-terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as the provider that delivers our text messages, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. What venues receive

When you join a venue's program that venue can see your name, phone number, email address, photo if you added one, your tier, the add-ons you bought from it, and your check-ins at that venue. It does not see your activity at any other venue. Venues agree in our terms to use this information only to run their membership program and to keep it secure. If you leave a venue's program, it keeps the records it needs for its own accounting but can no longer see your current pass or contact you through ClubVIP.

6. Service providers

We share information with companies that help us run the Service, only for that purpose and under contract:

• Stripe processes payments and payouts and holds card and bank details. Stripe's own privacy policy applies to what it collects.
• A text messaging provider delivers sign-in codes and service notices to your phone.
• Hosting and infrastructure providers store and serve the Service.

We may also disclose information when the law requires it, to protect the rights and safety of users and venues, or as part of a sale or merger of the business, in which case this policy continues to apply until it is replaced.

7. Cookies and this website

joinclubvip.com is a brochure site and sets no tracking cookies. The app and venue portal use a session cookie to keep you signed in. This website loads its fonts from Google Fonts, which means your browser requests the font files from Google; Google's privacy policy applies to those requests. We use no third-party analytics or advertising scripts.

8. How long we keep it

• Account details: for as long as your account is open, and up to 30 days after you close it so you can change your mind.
• Purchase and payout records: for the period our accounting and tax obligations require, typically seven years.
• Check-in records: 24 months, then deleted or reduced to counts with nothing that identifies you.
• Security logs: 90 days.

9. Your choices and rights

• See and edit your name, email and photo in the app at any time.
• Leave a venue's program from the app; it stops renewals and that venue's access to your current pass.
• Delete your account from the app. We remove your personal information within 30 days except what we must keep for the records above, and we tell the venues you belonged to that your membership has ended.
• Request a copy of the information we hold about you, ask us to correct it, or object to a use of it, through the contact form. We respond within 30 days.

Depending on where you live you may have additional rights under local privacy law, including the right to complain to a supervisory authority. We honor those rights for everyone, regardless of location.

10. Security

Passes are signed and rotate every 30 seconds so they cannot be copied. Connections to the Service are encrypted. Access to member data inside ClubVIP is limited to staff who need it to support you, and venues reach it only through their own portal and scanner logins. No system is perfectly secure; if we learn of a breach that affects you we will tell you and the relevant authorities as the law requires.

11. Children

The Service is for adults. We do not knowingly collect information from anyone under 18, and venues may set higher age limits. If you believe a minor has created an account, contact us and we will remove it.

12. Changes

We will post any change to this policy here with a new date and, for material changes, notify you in the app or by email before they take effect.

13. Contact

Use the contact form on joinclubvip.com for any privacy question or request.